Availity incident
Multiple Payers - BCBS SOUTH CAROLINA, BCBS South Carolina, BCBS SOUTH CAROLINA FEDERAL EMPLOYEE PROGRAM, BCBS SOUTH CAROLINA - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.
Availity experienced a notice incident on June 11, 2026 affecting BCBS SOUTH CAROLINA and BCBS South Carolina and 1 more component, lasting 8d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 11, 2026, 09:26 AM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Timeout/Invalid Response errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Jun 11, 2026, 05:52 PM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/timeout errors. Customers are receiving Timeout/Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Jun 12, 2026, 01:09 PM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/timeout errors. Customers are receiving Timeout/Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jun 20, 2026, 02:33 AM UTC
This incident has been resolved.