Availity incident

Multiple Payers - HEALTHPLANS INC, NETWORK HEALTH HOSPITAL - 270 - Eligibility and Benefits Inquiry B2B transactions are experiencing intermittent failures.

Availity experienced a notice incident on April 24, 2026 affecting HEALTHPLANS INC, lasting 8d 9h. The incident has been resolved; the full update timeline is below.

Started: Apr 24, 2026, 10:52 PM UTC
Resolved: May 03, 2026, 08:27 AM UTC
Duration: 8d 9h
Detected by Pingoru: Apr 24, 2026, 10:52 PM UTC

Affected components

HEALTHPLANS INC

Update timeline

identified Apr 24, 2026, 10:52 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified Apr 24, 2026, 11:18 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 03, 2026, 08:27 AM UTC

This incident has been resolved.