Availity incident

Multiple Payers - HORIZON BCBS NEW JERSEY, HORIZONBCBSNJ_WEB, BCNJC - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Availity experienced a notice incident on April 24, 2026 affecting HORIZON BCBS NEW JERSEY and HORIZONBCBSNJ_WEB and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started: Apr 24, 2026, 08:55 PM UTC
Resolved: Apr 25, 2026, 12:01 AM UTC
Duration: 3h 6m
Detected by Pingoru: Apr 24, 2026, 08:55 PM UTC

Affected components

HORIZON BCBS NEW JERSEYHORIZONBCBSNJ_WEBBCNJC

Update timeline

identified Apr 24, 2026, 08:55 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Apr 25, 2026, 12:01 AM UTC

This incident has been resolved.