Availity incident

Multiple Payers - HORIZON BCBS NEW JERSEY, HORIZONBCBSNJ_WEB, BCNJC - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →
Started
Apr 24, 2026, 08:55 PM UTC
Resolved
Apr 25, 2026, 12:01 AM UTC
Duration
3h 6m
Detected by Pingoru
Apr 24, 2026, 08:55 PM UTC

Affected components

HORIZON BCBS NEW JERSEYHORIZONBCBSNJ_WEBBCNJC

Update timeline

  1. identified Apr 24, 2026, 08:55 PM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Apr 25, 2026, 12:01 AM UTC

    This incident has been resolved.

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