Availity incident

CARESOURCE - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Availity experienced a notice incident on June 4, 2026 affecting HUMANA-CARESOURCE and CARESOURCE OF OHIO and 1 more component, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started: Jun 04, 2026, 10:51 PM UTC
Resolved: Jun 05, 2026, 01:54 AM UTC
Duration: 3h 3m
Detected by Pingoru: Jun 04, 2026, 10:51 PM UTC

Affected components

HUMANA-CARESOURCECARESOURCE OF OHIOCARESOURCE OF INDIANACARESOURCE OF WEST VIRGINIACARESOURCE OF GEORGIA

Update timeline

identified Jun 04, 2026, 10:51 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT06_013 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Jun 05, 2026, 01:54 AM UTC

This incident has been resolved.