Availity incident

HCSC - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 31, 2026 affecting BCBSMT and BCBSIL and 1 more component, lasting 23h 7m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2026, 06:11 AM UTC
Resolved
Jun 01, 2026, 05:19 AM UTC
Duration
23h 7m
Detected by Pingoru
May 31, 2026, 06:11 AM UTC

Affected components

BCBSMTBCBSILBCBSNMBCBSOKBCBSTXBLUE CROSS COMMUNITY CENTENNIALOTHER BLUE PLANS-BCBSILOTHER BLUE PLANS-BCBSNMOTHER BLUE PLANS-BCBSOKOTHER BLUE PLANS-BCBSTX

Update timeline

  1. identified May 31, 2026, 06:11 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*80 errors. Customers are receiving AAA*80 errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.

  2. resolved Jun 01, 2026, 05:19 AM UTC

    This incident has been resolved.