Availity incident

IHCP - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Availity experienced a notice incident on May 28, 2026 affecting IHCP, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started: May 28, 2026, 06:27 PM UTC
Resolved: May 28, 2026, 10:00 PM UTC
Duration: 3h 33m
Detected by Pingoru: May 28, 2026, 06:27 PM UTC

Affected components

IHCP

Update timeline

identified May 28, 2026, 06:27 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/timeout errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 28, 2026, 10:00 PM UTC

This incident has been resolved.