REGENCE - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Referral and HCSR Detailed Auth/Referral transactions are currently unavailable.
Availity experienced a notice incident on May 27, 2026 affecting REGENCE BLUESHIELD OF IDAHO and REGENCE BCBS OF OREGON and 1 more component, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Started
May 27, 2026, 05:31 PM UTC
Resolved
May 29, 2026, 03:12 AM UTC
Duration
1d 9h
Detected by Pingoru
May 27, 2026, 05:31 PM UTC
Affected components
REGENCE BLUESHIELD OF IDAHOREGENCE BCBS OF OREGONREGENCE BLUESHIELDREGENCE BCBS OF UTAHBRIDGESPAN HEALTH COMPANYASURIS NORTHWEST HEALTH
Update timeline
identifiedMay 27, 2026, 05:31 PM UTC
We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Referral and HCSR Detailed Auth/Referral transactions failing with timeouts. Customers are receiving AV01 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
