Availity incident

METLIFE DENTAL FAMILY - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Ongoing View vendor source →

Availity is currently experiencing a notice incident affecting METLIFE DENTAL FAMILY, which began 2h ago. The vendor's full update timeline is below.

Started
May 24, 2026, 06:05 AM UTC
Resolved
Ongoing
Duration
● 1h 33m
Detected by Pingoru
May 24, 2026, 06:05 AM UTC

Affected components

METLIFE DENTAL FAMILY

Update timeline

  1. identified May 24, 2026, 06:05 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.