Availity incident

METLIFE DENTAL FAMILY - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 24, 2026 affecting METLIFE DENTAL FAMILY, lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
May 24, 2026, 06:05 AM UTC
Resolved
May 25, 2026, 02:23 PM UTC
Duration
1d 8h
Detected by Pingoru
May 24, 2026, 06:05 AM UTC

Affected components

METLIFE DENTAL FAMILY

Update timeline

  1. identified May 24, 2026, 06:05 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.

  2. resolved May 25, 2026, 02:23 PM UTC

    This incident has been resolved.