Availity incident

Cigna Healthcare-Medicare Advantage - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Availity experienced a notice incident on May 21, 2026 affecting Cigna Healthcare-Medicare Advantage, lasting 10h 58m. The incident has been resolved; the full update timeline is below.

Started: May 21, 2026, 10:55 AM UTC
Resolved: May 21, 2026, 09:54 PM UTC
Duration: 10h 58m
Detected by Pingoru: May 21, 2026, 10:55 AM UTC

Affected components

Cigna Healthcare-Medicare Advantage

Update timeline

identified May 21, 2026, 10:55 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified May 21, 2026, 10:57 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 21, 2026, 09:54 PM UTC

This incident has been resolved.