Availity incident

CORPORATE BENEFIT SERVICES OF AMERICA (CBSA) - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Availity experienced a notice incident on April 23, 2026 affecting CORPORATE BENEFIT SERVICES OF AMERICA (CBSA), lasting 3h 51m. The incident has been resolved; the full update timeline is below.

Started: Apr 23, 2026, 03:46 AM UTC
Resolved: Apr 23, 2026, 07:38 AM UTC
Duration: 3h 51m
Detected by Pingoru: Apr 23, 2026, 03:46 AM UTC

Affected components

CORPORATE BENEFIT SERVICES OF AMERICA (CBSA)

Update timeline

identified Apr 23, 2026, 03:46 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_013 errors. Customers are receiving VT06_013 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Apr 23, 2026, 07:38 AM UTC

This incident has been resolved.