Availity incident

Multiple Payers - HUMANA, HUMANA, HUMANA HEALTHY HORIZON OH MEDICAID, HUMANA LONG TERM CARE, HUMANA HMO, HUMANA HMO, CompBenefits, Humana Dental Non Claims - Multiple Transactions - Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Se...

Notice Resolved View vendor source →

Availity experienced a notice incident on April 22, 2026 affecting HUMANA LONG TERM CARE and HUMANA and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 06:56 AM UTC
Resolved
Apr 22, 2026, 07:51 AM UTC
Duration
54m
Detected by Pingoru
Apr 22, 2026, 06:56 AM UTC

Affected components

HUMANA LONG TERM CAREHUMANACompBenefitsHUMANA HMOHUMANA HEALTHY HORIZON OH MEDICAIDHumana Dental Non Claims

Update timeline

  1. identified Apr 22, 2026, 06:56 AM UTC

    We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Inpatient Auth transactions failing with timeout/timeout errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Apr 22, 2026, 07:51 AM UTC

    This incident has been resolved.