Availity incident

HEALTHPLANS INC - 270 - Eligibility and Benefits Inquiry B2B transactions are experiencing intermittent failures.

Availity experienced a notice incident on May 18, 2026 affecting HEALTHPLANS INC, lasting 23h 14m. The incident has been resolved; the full update timeline is below.

Started: May 18, 2026, 10:59 PM UTC
Resolved: May 19, 2026, 10:14 PM UTC
Duration: 23h 14m
Detected by Pingoru: May 18, 2026, 10:59 PM UTC

Affected components

HEALTHPLANS INC

Update timeline

identified May 18, 2026, 10:59 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 19, 2026, 10:14 PM UTC

This incident has been resolved.