Availity incident

HEALTHPLANS INC - 270 - Eligibility and Benefits Inquiry B2B transactions are experiencing intermittent failures.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 18, 2026 affecting HEALTHPLANS INC, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 08:29 AM UTC
Resolved
May 18, 2026, 09:53 AM UTC
Duration
1h 23m
Detected by Pingoru
May 18, 2026, 08:29 AM UTC

Affected components

HEALTHPLANS INC

Update timeline

  1. identified May 18, 2026, 08:29 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved May 18, 2026, 09:53 AM UTC

    This incident has been resolved.