Availity incident

PASSPORT ADVANTAGE - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on May 18, 2026 affecting PASSPORT ADVANTAGE, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started: May 18, 2026, 07:47 AM UTC
Resolved: May 18, 2026, 09:54 AM UTC
Duration: 2h 7m
Detected by Pingoru: May 18, 2026, 07:47 AM UTC

Affected components

PASSPORT ADVANTAGE

Update timeline

identified May 18, 2026, 07:47 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 18, 2026, 09:54 AM UTC

This incident has been resolved.