Availity incident

EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS) - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Availity experienced a notice incident on May 17, 2026 affecting EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS), lasting 5d. The incident has been resolved; the full update timeline is below.

Started: May 17, 2026, 10:53 PM UTC
Resolved: May 22, 2026, 10:54 PM UTC
Duration: 5d
Detected by Pingoru: May 17, 2026, 10:53 PM UTC

Affected components

EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS)

Update timeline

identified May 17, 2026, 10:53 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 22, 2026, 10:54 PM UTC

This incident has been resolved.