Availity incident

EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS) - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Notice Ongoing View vendor source →

Availity is currently experiencing a notice incident affecting EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS), which began 3d ago. The vendor's full update timeline is below.

Started
May 17, 2026, 10:53 PM UTC
Resolved
Ongoing
Duration
● 2d 22h
Detected by Pingoru
May 17, 2026, 10:53 PM UTC

Affected components

EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS)

Update timeline

  1. identified May 17, 2026, 10:53 PM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.