Availity incident

HCSC - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 17, 2026 affecting BCBSMT and BCBSIL and 1 more component, lasting 22h 59m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2026, 06:19 AM UTC
Resolved
May 18, 2026, 05:18 AM UTC
Duration
22h 59m
Detected by Pingoru
May 17, 2026, 06:19 AM UTC

Affected components

BCBSMTBCBSILBCBSNMBCBSOKBCBSTXBLUE CROSS COMMUNITY CENTENNIALOTHER BLUE PLANS-BCBSILOTHER BLUE PLANS-BCBSNMOTHER BLUE PLANS-BCBSOKOTHER BLUE PLANS-BCBSTX

Update timeline

  1. identified May 17, 2026, 06:19 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.

  2. resolved May 18, 2026, 05:18 AM UTC

    This incident has been resolved.