Availity incident

BLUECROSS BLUESHIELD (BCBS) OF HAWAII - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 14, 2026 affecting BLUECROSS BLUESHIELD (BCBS) OF HAWAII, lasting 9h 17m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 02:41 PM UTC
Resolved
May 14, 2026, 11:58 PM UTC
Duration
9h 17m
Detected by Pingoru
May 14, 2026, 02:41 PM UTC

Affected components

BLUECROSS BLUESHIELD (BCBS) OF HAWAII

Update timeline

  1. identified May 14, 2026, 02:41 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.

  2. resolved May 14, 2026, 11:58 PM UTC

    This incident has been resolved.