Availity incident

KEY BENEFIT ADMINISTRATORS - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Availity experienced a notice incident on May 12, 2026 affecting KEY BENEFIT ADMINISTRATORS, lasting 2d 4h. The incident has been resolved; the full update timeline is below.

Started: May 12, 2026, 09:42 PM UTC
Resolved: May 15, 2026, 02:07 AM UTC
Duration: 2d 4h
Detected by Pingoru: May 12, 2026, 09:42 PM UTC

Affected components

KEY BENEFIT ADMINISTRATORS

Update timeline

identified May 12, 2026, 09:42 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*80 errors. Customers are receiving AAA*80 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 15, 2026, 02:07 AM UTC

This incident has been resolved.