Availity incident

EMPOWER ARKANSAS - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Availity experienced a notice incident on May 11, 2026 affecting EMPOWER ARKANSAS, lasting 6d 6h. The incident has been resolved; the full update timeline is below.

Started: May 11, 2026, 11:16 PM UTC
Resolved: May 18, 2026, 06:04 AM UTC
Duration: 6d 6h
Detected by Pingoru: May 11, 2026, 11:16 PM UTC

Affected components

EMPOWER ARKANSAS

Update timeline

identified May 11, 2026, 11:16 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 18, 2026, 06:04 AM UTC

This incident has been resolved.