Availity incident

Multiple Payers - SENTARA HEALTH PLANS, OPTIMA/SENTARA - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Notice Ongoing View vendor source →

Availity is currently experiencing a notice incident affecting SENTARA HEALTH PLANS and OPTIMA/SENTARA, which began 1h ago. The vendor's full update timeline is below.

Started
May 11, 2026, 07:44 AM UTC
Resolved
Ongoing
Duration
● 1h 27m
Detected by Pingoru
May 11, 2026, 07:44 AM UTC

Affected components

SENTARA HEALTH PLANSOPTIMA/SENTARA

Update timeline

  1. identified May 11, 2026, 07:44 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.