Availity incident

Multiple Payers - SENTARA HEALTH PLANS, OPTIMA/SENTARA - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 11, 2026 affecting SENTARA HEALTH PLANS and OPTIMA/SENTARA, lasting 14h 2m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 07:44 AM UTC
Resolved
May 11, 2026, 09:47 PM UTC
Duration
14h 2m
Detected by Pingoru
May 11, 2026, 07:44 AM UTC

Affected components

SENTARA HEALTH PLANSOPTIMA/SENTARA

Update timeline

  1. identified May 11, 2026, 07:44 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved May 11, 2026, 09:47 PM UTC

    This incident has been resolved.