Availity incident

ZING HEALTH - 270/276 - Claim Status Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on May 11, 2026 affecting ZING HEALTH, lasting 14h 58m. The incident has been resolved; the full update timeline is below.

Started: May 11, 2026, 06:39 AM UTC
Resolved: May 11, 2026, 09:38 PM UTC
Duration: 14h 58m
Detected by Pingoru: May 11, 2026, 06:39 AM UTC

Affected components

ZING HEALTH

Update timeline

identified May 11, 2026, 06:39 AM UTC

We are seeing Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified May 11, 2026, 07:45 AM UTC

We are seeing Claim Status Inquiry and Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 11, 2026, 09:38 PM UTC

This incident has been resolved.