Availity incident

CENTENE - Multiple Transactions - HCSR Outpatient Auth, HCSR Inpatient Auth, HCSR Detailed Auth/Referral and Health Care Services Inquiry transactions are currently unavailable.

Availity experienced a notice incident on May 11, 2026 affecting SUPERIOR HEALTHPLAN and MANAGED HEALTH SERVICES - WI and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started: May 11, 2026, 06:46 AM UTC
Resolved: May 11, 2026, 09:34 AM UTC
Duration: 2h 48m
Detected by Pingoru: May 11, 2026, 06:46 AM UTC

Affected components

SUPERIOR HEALTHPLANMANAGED HEALTH SERVICES - WIPEACH STATE HEALTH PLANSUNFLOWER STATE HEALTH PLANALLWELLCENTENEBUCKEYE COMMUNITY HEALTH PLANCALIFORNIA HEALTH AND WELLNESSCELTICARE HEALTH PLANCENPATICO BEHAVIORAL HEALTH

Update timeline

identified May 11, 2026, 06:46 AM UTC

We are seeing HCSR Outpatient Auth, HCSR Inpatient Auth, HCSR Detailed Auth/Referral and Health Care Services Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified May 11, 2026, 06:47 AM UTC

We are seeing HCSR Outpatient Auth, HCSR Inpatient Auth, HCSR Detailed Auth/Referral and Health Care Services Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 11, 2026, 09:34 AM UTC

This incident has been resolved.