Availity incident

HCSC - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Notice Ongoing View vendor source →

Availity is currently experiencing a notice incident affecting BCBSMT and BCBSIL and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 10, 2026, 06:33 AM UTC
Resolved
Ongoing
Duration
● 1h 41m
Detected by Pingoru
May 10, 2026, 06:33 AM UTC

Affected components

BCBSMTBCBSILBCBSNMBCBSOKBCBSTXBLUE CROSS COMMUNITY CENTENNIALOTHER BLUE PLANS-BCBSILOTHER BLUE PLANS-BCBSNMOTHER BLUE PLANS-BCBSOKOTHER BLUE PLANS-BCBSTXBCBS MONTANAOTHER BLUE PLANS-BCBSMT

Update timeline

  1. identified May 10, 2026, 06:33 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.