Availity incident

BCBS of New York (Excellus) - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 10, 2026 affecting BCBS of New York (Excellus), lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 04:39 AM UTC
Resolved
May 11, 2026, 06:27 AM UTC
Duration
1d 1h
Detected by Pingoru
May 10, 2026, 04:39 AM UTC

Affected components

BCBS of New York (Excellus)

Update timeline

  1. identified May 10, 2026, 04:39 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.

  2. identified May 10, 2026, 04:41 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.

  3. resolved May 11, 2026, 06:27 AM UTC

    This incident has been resolved.