Availity incident

AETNA - Multiple Transactions - HCSR Inpatient Auth, Health Care Services Inquiry and HCSR Outpatient Auth transactions are currently unavailable.

Availity experienced a notice incident on May 9, 2026 affecting AETNA, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started: May 09, 2026, 05:43 AM UTC
Resolved: May 09, 2026, 10:05 AM UTC
Duration: 4h 21m
Detected by Pingoru: May 09, 2026, 05:43 AM UTC

Affected components

AETNA

Update timeline

identified May 09, 2026, 05:43 AM UTC

We are seeing HCSR Inpatient Auth, Health Care Services Inquiry and HCSR Outpatient Auth transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 09, 2026, 10:05 AM UTC

This incident has been resolved.