Availity incident

AETNA - Multiple Transactions - HCSR Inpatient Auth, Health Care Services Inquiry and HCSR Outpatient Auth transactions are currently unavailable.

Notice Ongoing View vendor source →

Availity is currently experiencing a notice incident affecting AETNA, which began 3h ago. The vendor's full update timeline is below.

Started
May 09, 2026, 05:43 AM UTC
Resolved
Ongoing
Duration
● 2h 44m
Detected by Pingoru
May 09, 2026, 05:43 AM UTC

Affected components

AETNA

Update timeline

  1. identified May 09, 2026, 05:43 AM UTC

    We are seeing HCSR Inpatient Auth, Health Care Services Inquiry and HCSR Outpatient Auth transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.