Availity incident

TRICARE EAST - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on February 15, 2026 affecting TRICARE EAST, lasting 63d 23h. The incident has been resolved; the full update timeline is below.

Started: Feb 15, 2026, 08:07 AM UTC
Resolved: Apr 20, 2026, 07:11 AM UTC
Duration: 63d 23h
Detected by Pingoru: Feb 15, 2026, 08:07 AM UTC

Affected components

TRICARE EAST

Update timeline

identified Feb 15, 2026, 08:07 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified Mar 05, 2026, 02:57 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Timeout/Blank Response/E1:484 errors. Customers are receiving VT05_035/AR02/E1:484 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Apr 20, 2026, 07:11 AM UTC

This incident has been resolved.