Availity incident

HLTPM - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on March 19, 2026 affecting HLTPM, lasting 31d 8h. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2026, 10:44 PM UTC
Resolved
Apr 20, 2026, 07:26 AM UTC
Duration
31d 8h
Detected by Pingoru
Mar 19, 2026, 10:44 PM UTC

Affected components

HLTPM

Update timeline

  1. identified Mar 19, 2026, 10:44 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.

  2. resolved Apr 20, 2026, 07:26 AM UTC

    This incident has been resolved.