Availity incident

HLTPM - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Started: Mar 19, 2026, 10:44 PM UTC
Resolved: Apr 20, 2026, 07:26 AM UTC
Duration: 31d 8h
Detected by Pingoru: Mar 19, 2026, 10:44 PM UTC

Affected components

HLTPM

Update timeline

identified Mar 19, 2026, 10:44 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
resolved Apr 20, 2026, 07:26 AM UTC

This incident has been resolved.

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