Availity incident

Multiple Payers - 60054, AETNA, ALLINA HEALTH, TEXAS HEALTH, SUTTER HEALTH AETNA, BANNER HEALTH, INNOVATION HEALTH - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are experiencing intermittent failures.

Notice Resolved View vendor source →

Availity experienced a notice incident on April 1, 2026 affecting AETNA and 60054 and 1 more component, lasting 18d 22h. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 01:29 PM UTC
Resolved
Apr 20, 2026, 11:31 AM UTC
Duration
18d 22h
Detected by Pingoru
Apr 01, 2026, 01:29 PM UTC

Affected components

AETNA60054TEXAS HEALTHSUTTER HEALTH AETNABANNER HEALTHALLINA HEALTHINNOVATION HEALTH

Update timeline

  1. identified Apr 01, 2026, 01:29 PM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with invalid responses. Customers are receiving AV07 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Apr 20, 2026, 11:31 AM UTC

    This incident has been resolved.