Availity incident

CENTENE - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Referral and HCSR Detailed Auth/Referral transactions are experiencing intermittent failures.

Availity experienced a notice incident on September 25, 2025 affecting SUPERIOR HEALTHPLAN and MANAGED HEALTH SERVICES - WI and 1 more component, lasting 271d 22h. The incident has been resolved; the full update timeline is below.

Started: Sep 25, 2025, 07:55 PM UTC
Resolved: Jun 24, 2026, 06:00 PM UTC
Duration: 271d 22h
Detected by Pingoru: Sep 25, 2025, 07:55 PM UTC

Affected components

SUPERIOR HEALTHPLANMANAGED HEALTH SERVICES - WIPEACH STATE HEALTH PLANSUNFLOWER STATE HEALTH PLANALLWELLCENTENEBUCKEYE COMMUNITY HEALTH PLANCALIFORNIA HEALTH AND WELLNESSCELTICARE HEALTH PLANCENPATICO BEHAVIORAL HEALTH

Update timeline

monitoring Sep 25, 2025, 07:55 PM UTC

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Referral and HCSR Detailed Auth/Referral transactions failing with AAA*42/timeout errors. Customers are receiving AAA*42/timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Jun 24, 2026, 06:00 PM UTC

This incident has been resolved.