Availity experienced a notice incident on September 25, 2025 affecting SUPERIOR HEALTHPLAN and MANAGED HEALTH SERVICES - WI and 1 more component, lasting 271d 22h. The incident has been resolved; the full update timeline is below.
Started
Sep 25, 2025, 07:55 PM UTC
Resolved
Jun 24, 2026, 06:00 PM UTC
Duration
271d 22h
Detected by Pingoru
Sep 25, 2025, 07:55 PM UTC
Affected components
SUPERIOR HEALTHPLANMANAGED HEALTH SERVICES - WIPEACH STATE HEALTH PLANSUNFLOWER STATE HEALTH PLANALLWELLCENTENEBUCKEYE COMMUNITY HEALTH PLANCALIFORNIA HEALTH AND WELLNESSCELTICARE HEALTH PLANCENPATICO BEHAVIORAL HEALTH
Update timeline
monitoringSep 25, 2025, 07:55 PM UTC
We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Referral and HCSR Detailed Auth/Referral transactions failing with AAA*42/timeout errors. Customers are receiving AAA*42/timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
