Availity incident

Multiple Payers - GEISINGERDIRECT, GEISINGER HEALTH PLAN - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on April 17, 2026 affecting GEISINGERDIRECT and GEISINGER HEALTH PLAN, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 08:27 AM UTC
Resolved
Apr 20, 2026, 05:33 AM UTC
Duration
2d 21h
Detected by Pingoru
Apr 17, 2026, 08:27 AM UTC

Affected components

GEISINGERDIRECTGEISINGER HEALTH PLAN

Update timeline

  1. identified Apr 17, 2026, 08:27 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Apr 20, 2026, 05:33 AM UTC

    This incident has been resolved.