Availity incident

CORPORATE BENEFIT SERVICES OF AMERICA (CBSA) - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on April 18, 2026 affecting CORPORATE BENEFIT SERVICES OF AMERICA (CBSA), lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started: Apr 18, 2026, 06:05 AM UTC
Resolved: Apr 20, 2026, 07:41 AM UTC
Duration: 2d 1h
Detected by Pingoru: Apr 18, 2026, 06:05 AM UTC

Affected components

CORPORATE BENEFIT SERVICES OF AMERICA (CBSA)

Update timeline

identified Apr 18, 2026, 06:05 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Apr 20, 2026, 07:41 AM UTC

This incident has been resolved.