Availity incident

Cigna Healthcare-Medicare Advantage - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Availity experienced a notice incident on May 7, 2026 affecting Cigna Healthcare-Medicare Advantage, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started: May 07, 2026, 04:15 PM UTC
Resolved: May 09, 2026, 12:08 AM UTC
Duration: 1d 7h
Detected by Pingoru: May 07, 2026, 04:15 PM UTC

Affected components

Cigna Healthcare-Medicare Advantage

Update timeline

identified May 07, 2026, 04:15 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving AV01/VT05 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified May 07, 2026, 04:16 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving AV01/VT05 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 09, 2026, 12:08 AM UTC

This incident has been resolved.