Availity incident

Multiple Payers - HIGHMARK BLUE SHIELD, BCBS-Minnesota - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Availity experienced a notice incident on April 18, 2026 affecting HIGHMARK BLUE SHIELD, lasting 1d 16h. The incident has been resolved; the full update timeline is below.

Started: Apr 18, 2026, 12:52 PM UTC
Resolved: Apr 20, 2026, 05:26 AM UTC
Duration: 1d 16h
Detected by Pingoru: Apr 18, 2026, 12:52 PM UTC

Affected components

HIGHMARK BLUE SHIELD

Update timeline

identified Apr 18, 2026, 12:52 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to our trading partner to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified Apr 18, 2026, 12:58 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to our trading partner to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Apr 20, 2026, 05:26 AM UTC

This incident has been resolved.