Availity incident

REGENCE - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Availity experienced a notice incident on April 19, 2026 affecting REGENCE BLUESHIELD OF IDAHO and REGENCE BCBS OF OREGON and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started: Apr 19, 2026, 02:57 AM UTC
Resolved: Apr 20, 2026, 05:09 AM UTC
Duration: 1d 2h
Detected by Pingoru: Apr 19, 2026, 02:57 AM UTC

Affected components

REGENCE BLUESHIELD OF IDAHOREGENCE BCBS OF OREGONREGENCE BLUESHIELDREGENCE BCBS OF UTAHBRIDGESPAN HEALTH COMPANYASURIS NORTHWEST HEALTH

Update timeline

identified Apr 19, 2026, 02:57 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.
resolved Apr 20, 2026, 05:09 AM UTC

This incident has been resolved.