Availity incident

Multiple Payers - OXFORD HEALTH PLANS, UNITEDHEALTHCARE - OXFORD, SUREST - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on April 19, 2026 affecting OXFORD HEALTH PLANS and UNITEDHEALTHCARE - OXFORD and 1 more component, lasting 19h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2026, 05:01 AM UTC
Resolved
Apr 20, 2026, 12:24 AM UTC
Duration
19h 23m
Detected by Pingoru
Apr 19, 2026, 05:01 AM UTC

Affected components

OXFORD HEALTH PLANSUNITEDHEALTHCARE - OXFORDSUREST

Update timeline

  1. identified Apr 19, 2026, 05:01 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.