Availity incident

HCSC - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Availity experienced a notice incident on April 19, 2026 affecting BCBSMT and BCBSIL and 1 more component, lasting 20h 49m. The incident has been resolved; the full update timeline is below.

Started: Apr 19, 2026, 08:19 AM UTC
Resolved: Apr 20, 2026, 05:09 AM UTC
Duration: 20h 49m
Detected by Pingoru: Apr 19, 2026, 08:19 AM UTC

Affected components

BCBSMTBCBSILBCBSNMBCBSOKBCBSTXBLUE CROSS COMMUNITY CENTENNIALOTHER BLUE PLANS-BCBSILOTHER BLUE PLANS-BCBSNMOTHER BLUE PLANS-BCBSOKOTHER BLUE PLANS-BCBSTX

Update timeline

identified Apr 19, 2026, 08:19 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*80 errors. Customers are receiving AAA*80 errors. Next Steps and ETA for resolution: We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes. Availity continues to monitor for resolution.
resolved Apr 20, 2026, 05:09 AM UTC

This incident has been resolved.