Availity incident

HUMANA - Multiple Transactions - Eligibility and Benefits Inquiry, Claim Status Inquiry, Professional Claims, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Outpatient Auth, HCSR Inpatient Auth and Health Care Services Inquiry transactions are curren...

Notice Resolved View vendor source →

Availity experienced a notice incident on May 7, 2026 affecting HUMANA, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 03:49 AM UTC
Resolved
May 07, 2026, 05:15 AM UTC
Duration
1h 26m
Detected by Pingoru
May 07, 2026, 03:49 AM UTC

Affected components

HUMANA

Update timeline

  1. identified May 07, 2026, 03:49 AM UTC

    We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Professional Claims, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Outpatient Auth, HCSR Inpatient Auth and Health Care Services Inquiry transactions failing with timeout/VT07_037 errors. Customers are receiving timeout/VT07_037 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. identified May 07, 2026, 03:50 AM UTC

    We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Professional Claims, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Outpatient Auth, HCSR Inpatient Auth and Health Care Services Inquiry transactions failing with timeout/VT07_037 errors. Customers are receiving timeout/VT07_037 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  3. resolved May 07, 2026, 05:15 AM UTC

    This incident has been resolved.

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