Availity incident

HUMANA - Multiple Transactions - Eligibility and Benefits Inquiry, Claim Status Inquiry, Professional Claims, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Outpatient Auth, HCSR Inpatient Auth and Health Care Services Inquiry transactions are curren...

Availity experienced a notice incident on May 7, 2026 affecting HUMANA, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started: May 07, 2026, 03:49 AM UTC
Resolved: May 07, 2026, 05:15 AM UTC
Duration: 1h 26m
Detected by Pingoru: May 07, 2026, 03:49 AM UTC

Affected components

HUMANA

Update timeline

identified May 07, 2026, 03:49 AM UTC

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Professional Claims, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Outpatient Auth, HCSR Inpatient Auth and Health Care Services Inquiry transactions failing with timeout/VT07_037 errors. Customers are receiving timeout/VT07_037 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified May 07, 2026, 03:50 AM UTC

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Professional Claims, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Outpatient Auth, HCSR Inpatient Auth and Health Care Services Inquiry transactions failing with timeout/VT07_037 errors. Customers are receiving timeout/VT07_037 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 07, 2026, 05:15 AM UTC

This incident has been resolved.