Availity incident

FREEDOM HEALTH PLAN - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on May 7, 2026 affecting FREEDOM HEALTH PLAN, lasting 10h 52m. The incident has been resolved; the full update timeline is below.

Started: May 07, 2026, 03:40 AM UTC
Resolved: May 07, 2026, 02:33 PM UTC
Duration: 10h 52m
Detected by Pingoru: May 07, 2026, 03:40 AM UTC

Affected components

FREEDOM HEALTH PLAN

Update timeline

identified May 07, 2026, 03:40 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with VT05_035 errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified May 07, 2026, 03:42 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with VT05_035 errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 07, 2026, 02:33 PM UTC

This incident has been resolved.