Availity incident

IL621 - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are now processing normally.

Availity experienced a notice incident on May 6, 2026 affecting IL621, lasting —. The incident has been resolved; the full update timeline is below.

Started: May 06, 2026, 08:46 PM UTC
Resolved: May 06, 2026, 08:46 PM UTC
Duration: —
Detected by Pingoru: May 06, 2026, 08:46 PM UTC

Affected components

IL621

Update timeline

resolved May 06, 2026, 08:46 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: As of 5/6/2026, 1:50:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.