Availity incident
IL621 - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are now processing normally.
Availity experienced a notice incident on May 6, 2026 affecting IL621, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved May 06, 2026, 08:46 PM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving timeout errors. Next Steps and ETA for resolution: As of 5/6/2026, 1:50:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
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