Availity incident

Multiple Payers - CIGNA, 62308, ELDER - Multiple Transactions - Due to scheduled maintenance Eligibility and Benefits Inquiry, Claim Status Inquiry and HCSR Detailed Auth/Referral transactions will be unavailable Saturday, April 25th from 4:00:00 PM ED...

Notice Resolved View vendor source →

Availity experienced a notice incident on April 22, 2026 affecting 62308 and CIGNA and 1 more component, lasting 40d 14h. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 01:03 AM UTC
Resolved
Jun 01, 2026, 03:11 PM UTC
Duration
40d 14h
Detected by Pingoru
Apr 22, 2026, 01:03 AM UTC

Affected components

62308CIGNAELDER

Update timeline

  1. scheduled Apr 22, 2026, 01:03 AM UTC

    We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry and HCSR Detailed Auth/Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.