Availity incident

Multiple Payers - CIGNA, 62308, ELDER - Multiple Transactions - Due to scheduled maintenance Eligibility and Benefits Inquiry, Claim Status Inquiry and HCSR Detailed Auth/Referral transactions will be unavailable Saturday, April 25th from 4:00:00 PM ED...

Notice Ongoing View vendor source →
Started
Apr 22, 2026, 01:03 AM UTC
Resolved
Ongoing
Duration
● 11d 23h
Detected by Pingoru
Apr 22, 2026, 01:03 AM UTC

Affected components

62308CIGNAELDER

Update timeline

  1. scheduled Apr 22, 2026, 01:03 AM UTC

    We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry and HCSR Detailed Auth/Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

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