Availity incident

IL621 - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 6, 2026 affecting IL621, lasting 3d 7h. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 04:48 PM UTC
Resolved
May 10, 2026, 12:37 AM UTC
Duration
3d 7h
Detected by Pingoru
May 06, 2026, 04:48 PM UTC

Affected components

IL621

Update timeline

  1. identified May 06, 2026, 04:48 PM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved May 10, 2026, 12:37 AM UTC

    This incident has been resolved.