Availity incident
REGENCE - Multiple Transactions - Claim Status Inquiry, Eligibility and Benefits Inquiry, HCSR Inpatient Auth and HCSR Outpatient Auth transactions are currently unavailable.
Affected components
REGENCE BLUESHIELD OF IDAHOREGENCE BCBS OF OREGONREGENCE BLUESHIELDREGENCE BCBS OF UTAHBRIDGESPAN HEALTH COMPANYASURIS NORTHWEST HEALTHREGENCE BLUESHIELD DENTALREGENCEWAREGENCE BCBS OF OREGON DENTALREGENCE BCBS OF UTAH DENTAL
Update timeline
- identified Apr 21, 2026, 03:57 PM UTC
We are seeing Claim Status Inquiry, Eligibility and Benefits Inquiry, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with timeout/No Response Received errors. Customers are receiving timeout/AV07/timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Apr 21, 2026, 07:15 PM UTC
This incident has been resolved.
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