Availity incident

REGENCE - Multiple Transactions - Claim Status Inquiry, Eligibility and Benefits Inquiry, HCSR Inpatient Auth and HCSR Outpatient Auth transactions are currently unavailable.

Availity experienced a notice incident on April 21, 2026 affecting REGENCE BLUESHIELD OF IDAHO and REGENCE BCBS OF OREGON and 1 more component, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started: Apr 21, 2026, 03:57 PM UTC
Resolved: Apr 21, 2026, 07:15 PM UTC
Duration: 3h 18m
Detected by Pingoru: Apr 21, 2026, 03:57 PM UTC

Affected components

REGENCE BLUESHIELD OF IDAHOREGENCE BCBS OF OREGONREGENCE BLUESHIELDREGENCE BCBS OF UTAHBRIDGESPAN HEALTH COMPANYASURIS NORTHWEST HEALTHREGENCE BLUESHIELD DENTALREGENCEWAREGENCE BCBS OF OREGON DENTALREGENCE BCBS OF UTAH DENTAL

Update timeline

identified Apr 21, 2026, 03:57 PM UTC

We are seeing Claim Status Inquiry, Eligibility and Benefits Inquiry, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with timeout/No Response Received errors. Customers are receiving timeout/AV07/timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Apr 21, 2026, 07:15 PM UTC

This incident has been resolved.