Availity incident

Multiple Payers - BLUE CROSS COMMUNITY OPTIONS, BLUE CROSS MEDICARE ADVANTAGE - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on April 20, 2026 affecting BLUE CROSS COMMUNITY OPTIONS and BLUE CROSS MEDICARE ADVANTAGE, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 02:46 PM UTC
Resolved
Apr 20, 2026, 04:36 PM UTC
Duration
1h 49m
Detected by Pingoru
Apr 20, 2026, 02:46 PM UTC

Affected components

BLUE CROSS COMMUNITY OPTIONSBLUE CROSS MEDICARE ADVANTAGE

Update timeline

  1. identified Apr 20, 2026, 02:46 PM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving AV01/VT05 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. resolved Apr 20, 2026, 04:36 PM UTC

    This incident has been resolved.