Availity incident

BLUECROSS BLUESHIELD (BCBS) OF HAWAII - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 5, 2026 affecting BLUECROSS BLUESHIELD (BCBS) OF HAWAII, lasting 4d 11h. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 02:46 PM UTC
Resolved
May 10, 2026, 01:47 AM UTC
Duration
4d 11h
Detected by Pingoru
May 05, 2026, 02:46 PM UTC

Affected components

BLUECROSS BLUESHIELD (BCBS) OF HAWAII

Update timeline

  1. identified May 05, 2026, 02:46 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeouts. Customers are receiving VT05 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.

  2. resolved May 10, 2026, 01:47 AM UTC

    This incident has been resolved.