Availity incident

60054 - Multiple Transactions - Aetna providers may encounter error messages or unexpected results when attempting to view or submit transactions. We are aware of this issue and working to resolve.

Notice Resolved View vendor source →

Availity experienced a notice incident on August 27, 2025, lasting 261d 8h. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2025, 01:13 PM UTC
Resolved
May 15, 2026, 09:37 PM UTC
Duration
261d 8h
Detected by Pingoru
Aug 27, 2025, 01:13 PM UTC

Update timeline

  1. monitoring Aug 27, 2025, 01:13 PM UTC

    We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral, Fee Schedule and Claim Status Inquiry transactions failing with errors. Customers are receiving XXXX errors. Next Steps and ETA for resolution: Availity continues to monitor for resolution.