Availity incident

DESERET MUTUAL (DMBA) - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on September 5, 2025 affecting DESERET MUTUAL (DMBA), lasting 252d 14h. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 08:59 AM UTC
Resolved
May 15, 2026, 11:03 PM UTC
Duration
252d 14h
Detected by Pingoru
Sep 05, 2025, 08:59 AM UTC

Affected components

DESERET MUTUAL (DMBA)

Update timeline

  1. monitoring Sep 05, 2025, 08:59 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.