Availity incident

WELLCARE - Multiple Transactions - Attention WellCare Providers: Medical pharmacy requests require drug name/HCPCS code, dose, frequency, length of treatment, new start or continuation, whether this is a buy and bill request, and details of any previou...

Availity experienced a notice incident on September 10, 2025 affecting WELLCARE HEALTH PLANS, lasting 248d 1h. The incident has been resolved; the full update timeline is below.

Started: Sep 10, 2025, 10:03 PM UTC
Resolved: May 16, 2026, 11:36 PM UTC
Duration: 248d 1h
Detected by Pingoru: Sep 10, 2025, 10:03 PM UTC

Affected components

WELLCARE HEALTH PLANS

Update timeline

monitoring Sep 10, 2025, 10:03 PM UTC

We are seeing Auth Submission, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral, Authorization Notes and Auth/Ref Routing transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
monitoring Sep 11, 2025, 06:02 PM UTC

We are seeing Auth Submission, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral, Authorization Notes and Auth/Ref Routing transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.