Availity incident

TRICARE WEST - Claim Status Inquiry - Claim Status Inquiry transactions are currently unavailable.

Availity experienced a notice incident on December 18, 2025 affecting TRICARE WEST, lasting 246d. The incident has been resolved; the full update timeline is below.

Started: Dec 18, 2025, 10:25 PM UTC
Resolved: Aug 21, 2026, 10:25 PM UTC
Duration: 246d
Detected by Pingoru: Dec 18, 2025, 10:25 PM UTC

Affected components

TRICARE WEST

Update timeline

identified Dec 18, 2025, 10:25 PM UTC

We are seeing Claim Status Inquiry transactions failing with E1:484 errors. Customers are receiving E1:484 errors. Next Steps and ETA for resolution: We received a notice from our trading partner that this payer is experiencing issues. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified Jul 25, 2026, 10:14 AM UTC

We are seeing Claim Status Inquiry transactions failing with AV07 errors. Customers are receiving 999 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. We received a notice from our trading partner that this payer is experiencing issues. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.