Availity incident

Multiple Payers - BCBS SOUTH CAROLINA, BCBS South Carolina - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are experiencing intermittent failures.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 4, 2026 affecting BCBS SOUTH CAROLINA and BCBS South Carolina, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 12:46 PM UTC
Resolved
May 04, 2026, 04:54 PM UTC
Duration
4h 7m
Detected by Pingoru
May 04, 2026, 12:46 PM UTC

Affected components

BCBS SOUTH CAROLINABCBS South Carolina

Update timeline

  1. identified May 04, 2026, 12:46 PM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. identified May 04, 2026, 04:23 PM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  3. resolved May 04, 2026, 04:54 PM UTC

    This incident has been resolved.