Availity incident

Multiple Payers - Healthcare Management Administrators, REGENCE GROUP ADMINISTRATORS, RGA of Idaho - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on May 4, 2026 affecting Healthcare Management Administrators and REGENCE GROUP ADMINISTRATORS, lasting 2d 14h. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 07:25 AM UTC
Resolved
May 06, 2026, 09:26 PM UTC
Duration
2d 14h
Detected by Pingoru
May 04, 2026, 07:25 AM UTC

Affected components

Healthcare Management AdministratorsREGENCE GROUP ADMINISTRATORS

Update timeline

  1. identified May 04, 2026, 07:25 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. identified May 04, 2026, 04:21 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  3. identified May 04, 2026, 09:25 PM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  4. identified May 05, 2026, 08:56 PM UTC

    We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  5. resolved May 06, 2026, 09:26 PM UTC

    This incident has been resolved.